Health and Care Matters
I didn’t get the support I needed

In 2021, around 700 people across Britain took part in online conversations to talk about their experiences of health and care. Here’s what they said about not being able to access the support they need.

  • Many people are not able to get the care and support they need
  • Frontline staff aren’t always able to offer support because of resourcing issues
  • Waiting times for diagnosis and surgeries affect people’s daily lives and mental health
  • Getting a GP appointment varies depending on where you live in the country and can even vary within the same area
  • Other services feel the knock-on effect of people not being able to get a GP appointment read more

People’s experiences of not being able to access the support they needed

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The preview image for embedded YouTube video titled “Those who are most vulnerable often are those who struggle most
Linda
“A friend of ours had a heart attack a fortnight ago. And she went down to the hospital. She was four hours in the ambulance, waiting. There were seven ambulances behind them all waiting. And she said that the staff were fine, but it was horrendous.”
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Do you have something to say on this topic? There’s a number of ways you can get involved, from submitting quick 2 minute answers to sharing your story on video.

We share people’s experiences because we want people making decisions to hear from people who live with those decisions every day. But we know some of this experiential content can be difficult to watch. If you’ve been affected by anything you’ve seen, heard or read here please consider getting in touch with these organisations that can help.

To help preserve people’s anonymity, real names haven’t been used on quotes.