What’s on this page:
- Where are we up to?
- A quick recap: The story so far
- Priority 1: Recruitment, training and retention of social care staff
- Priority 2: Poor communication in the health service
- What happens after Ideas for Change?
Where are we up to?
Want to see inside the Ideas for Change process? Wondering where discussions are up to?
Check out the latest updates, soundbites and quotes. Straight from the people in the room.
A quick recap: The story so far
Engage Britain supported 101 Community Conversations. Over 700 people shared what matters most to them about health and care.
We then brought together a People’s Panel. It involved 100 members of the public, representative of people living in England, Scotland and Wales.
The Panel’s top two priorities were:
- Recruitment, training and retention of social care staff
- Poor communication within the health service
We’re now taking these issues forward to the next stage: coming up with ideas for change.
Priority 1: Recruitment, training and retention of social care staff
Why did this issue come up?
The Panel prioritised social care staff issues because the sector is:
- low paid
- struggling to attract staff
- struggling to keep staff
- offering little career progression
- being viewed as a low skill sector
- being privately provided (by in large)
What we’re doing about it
We’ve setup a Social Care Change Group, tasked with developing practical solutions. It brings together many different social care perspectives, including people who:
- Work on the frontline in social care
- Provide social care
- Draw on social care
- Run and commission social care services
- Have expertise in social care workforce policy and practice
Before the Change Group started, we also hosted a few smaller gatherings called Ideas Groups.
These Ideas Groups were made up of people with specific experiences – those who draw on care, those who work on the frontline and care providers . Their first-hand knowledge will help inform the wider Change Group discussions.
Further down the line, they’ll also feedback on the Change Group’s solutions. To make sure the ideas don’t just work in theory. But have legs in the real world, ready to be tested in the project’s next phase.
Priority 2: Poor communication in the health service
Why this issue came up
People find the communications hard to understand. They don’t get the information they need. This can delay care and affect their mental health.
What we’re doing about it
We want to dig deeper into how poor communication affects people – and what might be done to improve things.
So we’re working with Imperial College Health Partners to pull together examples across the UK where things are working really well. To collect practical ideas that have been successful already and could be used more widely.
These best practices will then be taken back to The People’s Panel. To find out: Do these ideas crack the issues that you and the public raised?
Taking the Panel’s feedback on board, solutions will carry on being shaped. With everything rooted in people’s real life experiences.
What happens after Ideas for Change?
Next, we’ll put the British public’s ideas in front of politicians. This first opportunity will be this Autumn’s political party conferences.
There we can make the case for why these issues should be an immediate focus. And share people’s practical solutions for what can be done.
How you can get involved
Have you had an experience of poor communication in the NHS? Did it leave you feeling a bit lost or frustrated?
If the answer is ‘Yes’, do take a moment to tell us about it.
We want to help change things for the better. But that can only happen if solutions are rooted in real life experiences like yours.
So have a think. If an example springs to mind, let us know.
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