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“Wording becomes a bit obscure in some places”

“Wording, I think as well… People may be saying the same things but if they use different wording, it all becomes a little bit obscure in some places. And medical terms, especially working, well, depends on what sort of age group you’re working with, who you’re working with… Too many medical terms, some people don’t even know what they’ve got, what’s wrong with them. Because people have used big words and not translated it into layman’s terms.”