“The people delivering health and care are doing their best” [AUDIO]

“I think unless, as a member of the public, unless you have an experience of working in health and care, you need to understand that the people delivering it are people as well and they’re doing their best. Being on both sides, when I first came into healthcare, it was a shock…the shambles, like, it’s just chaos and shambles so… I think people who receive care should demand.. because they deserve and that’s what the services are for but be understanding that the people delivering it are people just like them.”