"Where my son's healthcare is concerned, he's been critically ill twice and he's been seriously ill on many, many, many, many occassions. And for the most part of that, the care has been very good. We've had our ups and downs, and we've had times where doctors don't want to listen. And when you're speaking, it's almost [as if] it's falling on deaf ears. Until something happens that make them realise, 'Okay, we are actually heading in the wrong direction.' And then we can get back on track."