"When my mother needed an operation, when she came out there was a package arranged to support her. I couldn’t actually use it because they came and hoc times. If you've got someone with dementia, you can't have people turning up at ad hoc times. We have a separate toilet and they couldn't actually fit in the toilet with my mother. My mother wasn’t a petite lady. They couldn't assist anyway, so it seemed hopeless. And then the awful thing was because the package was arranged as my mother left hospital, I then had to sit with a social worker for two hours plus to get her signed off. Because after a week I said ‘I'm just entertaining these care workers now, it's just wasting my time’. But I had to go through this whole social care interview to explain why I didn't need the support package they were trying to put in place."