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"We [the ambulance service] take less than 50% of our patients anywhere. A lot of the time we're dealing with patients in their own homes, and it's about navigating the system for them and putting them in touch with the right person to help them. Whether that's referring them back to their GP or getting a district nurse out, or patching them up at home and discharging them. But a lot of the time we are there signposting and navigating the system for them, rather than taking them anywhere to be treated. I guess that demonstrates there is a problem in the system. It's far too complicated."