November 2023: Engage Britain has now merged with Demos. You can still find all our work from 2019-2023 here, but to get in touch or find out about our new ventures, go to

"There's no care there at all, from the people that own the company. It's all about this being a market for making a shedload of money. And that is what it's about. Thankfully, the people that are actually there right at the bottom of the chain, the carers... I don't think I've met one that doesn't love what they do. Because they love working with the residents. But it's all about ratio of staff to residents. "