"There's no care there at all, from the people that own the company. It's all about this being a market for making a shedload of money. And that is what it's about. Thankfully, the people that are actually there right at the bottom of the chain, the carers... I don't think I've met one that doesn't love what they do. Because they love working with the residents. But it's all about ratio of staff to residents. "