"The number of people who are just absolutely desperate for a chat or something just outside of their room...some kind of support while they're in there. Extra activities or just someone to go around and talk to people. I find that, especially with elderly people, they're much more likely to get a bit delirious or something if they're just stuck looking at the inside of there. While some people don't even have a view outside their window. There's absolutely nothing going on."