"She's got a really good plan where she's done some volunteer work, she has a social life, gym, swim, you know. A lot of that is free. So she's got a really well planned week, she's very happy. But I find with reviews, they're always sort of threatening. Instead of saying, 'Well done...she's not getting mental health issues, she's remaining calm in her anxiety'... they're always threatening to reduce the package. Even when you say circumstances have not changed and put it in writing… It's always just a threat. It's always there. And I know I've got to face it every year."