"Maybe you're worried about his teeth. [With] absolutely everything, you have to start from a zero base. So I'll say, 'Well, I think he needs a blood test.' [They say] 'I'll give you a form.' You can't get a blood test anywhere locally. Because it has to be done by a professional person. You can't get a phlebotomist to do it, because they'll only take it out of the crook of the arm. So, you know, when you begin to need something, you're pushing that rock up a hill. And, along that journey, as you're climbing up this rock face, you'll meet people who really, really care and really help you. "