"If you're in trouble, and you're lucid enough to be able to know that you're in trouble, there should be somewhere you can actually go to get the help, before you get to a point where you or the crisis team have to step in and there's hospitalisation involved. I feel there just needs to be something there so that you're not falling into a crisis. Because I’ve seen a lot of people who have been in trouble with bad mental health. But it's been too late for them to actually get the help they need before they have to go into hospital to get treatment."