"I had my father in law waiting for a hip operation. These days it's about 18 months. And just before his operation, he had the pre op check. And they found that he had some condition where his blood doesn't clot. And they couldn't work out what to do. So he was transferred on to the haematology department, and they had to deal with it. It was complicated, nobody knew what the condition or how to deal with it. But in the mean time, we thought he was still on the waiting list for the operation, because he was two days away from it. Eventually, haematology worked out what to do, but he’d dropped off the list."